Shipping policy
Shipping Policy for Lovesalve.com
At Lovesalve.com, we aim to provide a seamless and transparent shopping experience. Below is our comprehensive shipping policy to help you understand how we handle the delivery of your orders.
Order Processing Times
• All orders are processed within 1-3 business days (excluding weekends and holidays) after the order is placed.
• Orders received after 5 PM ET will be processed the next business day.
• During high-volume periods (e.g., holidays or sales events), processing times may be slightly longer.
Shipping Methods and Delivery Times
We offer the following shipping options:
• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Delivery by the next business day (orders must be placed before 12 PM ET).
All delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather disruptions.
Shipping Costs
• Standard Shipping: $5.99 flat rate for orders under $50.
• Free Standard Shipping: For orders over $50.
• Expedited Shipping: $15.99.
• Overnight Shipping: $25.99.
For international shipping, rates will vary based on destination and carrier fees. Customers are responsible for any additional customs duties or taxes.
International Shipping
• We currently ship to select countries worldwide. A full list of eligible countries can be found during checkout.
• Delivery times for international orders range from 7-21 business days, depending on the destination.
• Customers are responsible for customs duties, import taxes, or other fees imposed by their country.
Shipping Restrictions
• We do not ship to P.O. boxes or APO/FPO addresses.
• Certain products may have shipping restrictions due to local regulations in specific regions or countries.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website.
Lost or Missing Packages
If your package is lost or missing:
1. Verify the shipping address provided during checkout.
2. Check with neighbors or building management for misplaced packages.
3. Contact the carrier using the tracking information provided.
If you still cannot locate your package, please contact our customer service team at support@lovesalve.com within 7 days of the expected delivery date.
Damaged Items
If your order arrives damaged, please email us at support@lovesalve.com with your order number and photos of the damaged items within 48 hours of receipt. We will work with you to resolve the issue promptly.
Returns, Refunds, and Exchanges
For details on returns, refunds, and exchanges, please refer to our Return Policy (link to return policy).