Refund Policy
Last updated: [Current Date]
30-Day Return Policy
We offer a 30-day return policy on most items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How to Request a Return
To start a return, you can contact us at sales@lovesalve.com. Please include your order number and reason for return.
Processing Returns
- Once we receive your item, we will inspect it and notify you of the status of your refund
- If your return is approved, we will initiate a refund to your original method of payment
- Processing time is typically 5-10 business days
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Intimate or personal care goods
- Items that have been used or worn
- Items without original packaging
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: sales@lovesalve.com
- Phone: 828-548-0679